'How do I request a commission?' head to the commissions page where you will find the form. 'How much are commissions?' pricing on commissions will vary depending upon materials used, the size of the piece and the estimated time for completion. ‘What commissions are most likely to be accepted?’ Any request that is similar to any artworks I have created previously will likely be accepted e.g. acrylic painting of a skull with UV details. Please see the portfolio tab for previous artworks. 'Is there a chance my commission request will be rejected?' A request may be rejected for several reasons but the most common being: it is out of my skill set, infringes copyright or if the imagery is offensive/graphic. 'Will I have to pay in full before you start a commission?' No, upon accepting your commission request and agreeing on a price I will request a non-refundable deposit of 25% of overall agreed price. Any remaining payment will be taken after the commission is complete and before the piece is shipped. ‘When will you start my commission?’ Assuming there is no waiting list then I will begin working on your artwork as soon as the deposit has been received. ‘Will you post online about the process of making my commission piece?’ If you give me permission then yes but if not that’s fine too, just make sure you tick yes or no on the commission request form. ‘What if I want to get in touch after I have made my commission request?’ I aim to respond to initial requests within 24 hours of receiving the form. During the process of creating a commission I will inform you of progress of the artwork to ensure that I can make the piece to your specification and make changes where needed. ‘Is there a maximum size that I can request for a painting?’ Yes, this will depend on the county I am shipping to as different destinations will have different postage limitations, if necessary I may have to remove the canvas from the frame and sent the artwork rolled, this would be discussed before progressing with creating your artwork.

This policy supplements your rights as a consumer. Turner Art Studio has a 14-day returns policy; this means that you may request a return up to 14 days after receiving your item/items. ​ To be eligible for a return please note, the item must be in the condition that it was received in and in its original packaging, you will also need proof of purchase (order number from your order confirmation email). ​ To begin the returns process please contact on jane@turnerartstudio.com or go to the contact page and complete the form. Disclaimer, shipping costs are the responsibility of the customer, any shipping costs paid in the original order are non-refundable. ​ Once you have had your returns request accepted, you'll receive email confirmation and instructions on how and where to send your parcel. Items returned without a returns request will not be accepted. ​ Exceptions and non-returnable items. Personalised items and custom-made items cannot be returned e.g. commissions. Returns are also not accepted on sale items. If you do have any concerns about a specific item, please get in touch. ​ Damaged or missing orders. Orders are packaged to very high standards and orders are all sent with tracking. If, however damaged is incurred during transit it is out of our control. If you receive an order that is damaged, please contact jane@turnerartstudio.com so we can work on a solution. ​ Refunds. Once your returned item has been received and inspected you will receive email confirmation of it being accepted or rejected. If accepted, you will be refunded on your original payment method within 14 days.

Finished item are usually posted within 2-4 days from an order being placed and commissions vary depending on size and intricacy. If you have any specific shipping requirements, concerns or queries please get in touch.

Fees such as these are not covered. If you have any concerns please check the import laws in your particular country to find out if you will owe any Customs fees, etc. on your order.

Unfortunately not, the latest GPSR regulations that came into place on 13/12/24 has requirements I am unable to meet at this time as a small business. I apologise for any upset this may cause but I hope to be able to ship to these destinations at some point in the future.